Measurement

Multi-touch attribution

A way of measuring ads that splits the credit for a conversion across several of the ads a person saw or clicked on the way.

What it is

The split follows a rule, such as equal shares or more credit to the latest touches, or a model fitted to the data.

Why it matters

For lead generation and e-commerce

It gives a fuller picture than last click for long journeys, such as B2B deals with many touches.

In practice

It needs touch data joined across channels, usually through analytics or a CRM.

A common mistake

It counts just the touches it can see. Privacy limits and ads seen but never clicked leave gaps, so it describes who was present, not what caused the sale.

All terms

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